As a leader and a manager, you may serve many different roles within your organization. One of the most critical roles that you must fill to your employees is the providing of feedback. What are they doing right? What areas can they or the team improve?
Make sure that you provide this feedback in a timely manner. Provide it in a manner so that you can create a dialogue with the employee, if necessary. Always be an active listener in order to determine if your feedback is understood. You do not always want to be giving orders, but rather persuading the employee to see things your way. Your relationships with your employees are developed one conversation at a time.
Always try to provide at least 80% positive feedback to employees. Positive feedback will strengthen morale and will help make your team more proactive in their job performance in the future.
When you are providing negative comments, always try to begin and end on a positive note. For example, “Jim, great job taking care of Mrs. Noodleman this morning. That was a big help. I’ve noticed that there is quite a large amount of stuff piling up in the stock room. What can we do to reduce the amount of clutter back there? Oh yeah, before I go, I wanted to thank you for straightening up all of the displays up front. They look fanstastic.”
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